Pricing

One phone system, priced per person

Start free for 14 days, then from $12 per user per month. Local calling included across the US, Canada, the UK and every European country — and you only pay for the modules you switch on.

Startup

$12/user/mo

For solo operators and small teams getting off a personal number.

Start free trial
  • 1 local number included
  • Free local & long-distance calls
  • SMS messaging included
  • WhatsApp, Telegram & chat apps
  • Mobile & desktop apps

Business

Most popular

$20/user/mo

For teams that answer together across the US, Canada and Europe.

Start free trial
  • Everything in Startup
  • IVR phone menus
  • Call recording
  • Call hunting & call forwarding
  • AI assistance add-on
  • Live chat support

Scale

$28/user/mo

For contact centres and multi-location brands.

Talk to sales
  • Everything in Business
  • Call transcription & AI summaries
  • Custom telephony flows
  • Slack & email integration flows
  • Advanced analytics
  • Dedicated priority support

Add-ons

Every module is priced separately, so a two-person shop pays nothing for features a call centre needs. Numbers are priced country by country across the US, Canada, the UK and Europe.

Additional phone numbers

$15

Per number, per month Priced country by country

International calling and messaging

Per minute or per message rate based on the destination across the US, Canada, the UK and Europe.

See rates

Number porting

$5

One-time, per number Keep your existing number

IVR phone menu

$1.50

Per month Multi-level auto-attendant

Call recording

$1.50

Per month Store and replay every call

Call hunting

$0.50

Per month Ring the team in order

Call forwarding

$1.50

Per month Mobiles, landlines, other countries

AI assistance

$3.50

Per month AI answers and qualifies

Transcribe and summarise calls

$2.50

Per month Every call written up

Help desk (trouble ticketing)

$5

Per user, per month Tickets, SLAs, case management

Connect center (CRM)

$10

Per user, per month Contacts, leads, pipelines

Explore CRM

Advanced analytics

$15

Per month Custom reports and wallboards

Integration flows (Slack, email)

$10

Per month Push calls into your tools

Historical call reports beyond 3 months

$30

Per month Long-term call detail records

Custom telephony automated flows

$50

One-time setup Bespoke routing built for you

Automated SMS (API, Zapier, Make)

$0.01

Per outgoing text message

AI call packages

Let the AI agent answer, qualify and book. Pick a monthly package of AI-handled calls — go over it and you simply pay the per-call rate.

Tier 1

$0 /mo

10 AI calls

$1.00 per extra call

Tier 2

$25 /mo

40 AI calls

$0.75 per extra call

Tier 3

$49 /mo

100 AI calls

$0.65 per extra call

Tier 4

$99 /mo

250 AI calls

$0.55 per extra call

Tier 5

$199 /mo

600 AI calls

$0.45 per extra call

Compare every feature

FeatureStartupBusinessScale
Numbers, calling & messaging
Included phone number111
Local calls (US, CA, UK, EU)
Long-distance calls
SMS messaging
WhatsApp, Telegram & chat apps
Extra numbers per country$15 /mo$15 /mo$15 /mo
Number porting$5 once$5 once$5 once
Call handling
IVR phone menus$1.50 /mo$1.50 /mo
Call recording$1.50 /mo$1.50 /mo
Call hunting$0.50 /mo$0.50 /mo
Call forwarding$1.50 /mo$1.50 /mo
Custom telephony flows$50 once
AI & automation
AI assistance$3.50 /mo$3.50 /mo
Transcription & call summaries$2.50 /mo
AI call packagesTier 1–5Tier 1–5Tier 1–5
Integration flows (Slack, email)$10 /mo
Apps, reporting & support
Help desk (ticketing)$5 /user$5 /user$5 /user
Connect center (CRM)$10 /user$10 /user$10 /user
Advanced analytics$15 /mo$15 /mo
Reports beyond 3 months$30 /mo$30 /mo
SupportEmailLive chatDedicated priority

Talk to sales

Request a call with our team

Tell us about your team and we will call you back within one business day with pricing, number availability across the US, Canada, the UK and Europe, and a live walkthrough.

  • Volume pricing for 10+ users
  • Number porting and country-by-country coverage
  • Custom telephony flows and integrations
  • Security, GDPR and procurement questions

We only use these details to contact you about Smartytel.

Pricing questions

Yes — every plan starts with a 14-day free trial and a demo number. No credit card required, and you pick a real number when you subscribe.
Startup is $15 per user per month, Business $25 and Scale $35. Pay yearly and you save 20% — $12, $20 and $28 per user per month.
Local calling is included country by country across the US, Canada, the UK and the whole of Europe — Germany, France, Spain, Italy, the Netherlands, Poland, the Nordics and more. Numbers are priced per country.
Core calling and messaging are included in your plan. Optional modules like IVR, recording, AI assistance, CRM or advanced analytics are low monthly add-ons, so you only pay for what you switch on.
Yes — porting is a $5 one-time fee per number and usually takes 2–5 business days. Your current line keeps working until the switch completes.
Change or cancel any time from billing settings. Upgrades apply instantly and we prorate the difference.

Never miss a call or customer